Refund & Return Policy

Refund & Return Policy

Last updated: September 2026

At Shawnerie's Shop, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

Items that are damaged, used, or not in their original condition may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable or digital products
  • Items marked as final sale
  • Perishable goods

3. How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We will provide you with instructions on how and where to send your item. Items sent back without prior authorization may not be accepted.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note that original shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

5. Late or Missing Refunds

If you haven't received your refund after 7 business days, please check with your bank or card provider first, as processing times can vary. If you still have not received it, please contact us and we'll investigate.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us with a photo of the damaged product within 7 days of receiving your order.

7. Return Shipping

You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

8. Contact Us

If you have any questions about our Refund & Return Policy, please contact us and we'll be happy to help.